Frequently asked questions

Some helpful information and tips for how the process works... 

General

How do I check availability?

Add products to your cart (just check you've picked the right location as we have a branch in London and in Scotland). Leave us your details and we'll get back to you.

Is there a minimum spend?

Yes, it's just £150.

Is there a deposit to pay?

We charge 40% deposit of your final spend at the time of booking. The remaining amount will be due 1 week before your big day. After this point you wont be able to make changes to your items.

What happens if I break / lose  something?

Unfortunately we'll have to charge you accordingly. You will receive hire terms + conditions when you book and this will be outlined in there.

Delivery

How long do I have props for?

Normally 48 hours, but we'll always try to be flexible - it just depends on availability. The price you see if for the entire hire period

 

Do you deliver? Or can I collect?

Yes, we're happy to deliver but a small charge will apply. And we're more than happy for you to collect from us for free in East London and just outside of Edinburgh. 

Do you set up props?

Not normally, but we can do - just ask (but a fee might apply).

Can you deliver / collect out of hours

Yes, we understand that some venues have difficult access times - just let us know when you enquire.

Other

I'd really like an xxx, can you get it?

Give us a try! We're always sourcing new props so just drop us a line.

Can you get more of a certain item?

Again, we might be able to help source more if you tell us what you're looking for.

Do you charge VAT?

No, everything apart from delivery is included in the prices you see.

What happens if I break / lose  something?

Unfortunately we'll have to charge you accordingly. You will receive hire terms + conditions when you book and this will be outlined in there.

LET'S UNITE

Didn't answer your questions? Drop us a line at hello@unionweddings.co.uk to talk more.

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